Frequently Asked Questions (FAQ)

Welcome to the Fine Toys FAQ Page!

At Fine Toys, we’re here to make your shopping experience seamless, enjoyable, and stress-free. This FAQ page answers some of the most common questions about our toys, soft toys, policies, and services. If you have additional inquiries, please don’t hesitate to reach out to us at info@finetoys.shop.

1. What payment methods do you accept?

We accept a variety of secure payment methods to ensure a smooth checkout process. You can use:

  • PayPal
  • Venmo

2. What is your return policy?

We offer a 30-day return policy for all our products. If you’re not completely satisfied with your purchase, you can return it as long as it is in its original condition, unused, and in the original packaging.
To start a return, please email us at info@finetoys.shop, and our team will guide you through the process.

3. How long does it take to receive my order?

We work hard to ensure your orders reach you quickly.

  • Handling time: 1-2 business days
  • Transit time: 8-11 business days
  • Estimated delivery time: 9-13 business days
  • Cut-off time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)

4. Can I exchange an item?

Yes, we’re happy to process exchanges for defective products, damaged items, or incorrect orders. If you need an exchange, contact us at info@finetoys.shop.

5. How do I track my order?

You can easily track your order through the “Track Your Order” section on our website. Simply enter your order details to view real-time updates on your package's location.

6. What should I do if my package is lost or delayed?

If your package is lost or delayed, please reach out to us immediately at info@finetoys.shop. We’ll assist you in locating your package and resolving any issues promptly.

7. How can I contact customer support?

Our customer support team is always here to help! You can reach us through:

  • Email: info@finetoys.shop
  • Phone: +1 404 590-7154

We’re committed to providing friendly and timely assistance.

8. Do you offer free shipping?

Yes! Enjoy free shipping on all orders within the United States. Shop with confidence, knowing there are no additional shipping fees.

9. What happens if I receive a damaged or incorrect item?

We take great care to ensure every order is perfect. However, if you receive a damaged or incorrect item, contact us right away at info@finetoys.shop. We’ll arrange for a replacement or refund to make sure you’re completely satisfied.

10. Where is Fine Toys located?

We are proud to call Minneapolis, Minnesota our home.

  • Address: 8859 Douglas Court North, Minneapolis, Minnesota 55445, United States

11. How can I provide feedback or suggestions?

Your feedback means the world to us! If you have any comments or suggestions, please email us at info@finetoys.shop. We value your input and use it to improve our products and services.

Thank you for choosing Fine Toys for your toys and soft toys. We’re delighted to be a part of your family’s joyful moments. If you have any more questions or need assistance, please don’t hesitate to reach out.

Contact Us

For quick support, feel free to contact us:

We’re here to help and make your shopping experience magical!